Your Clients And You

Easy Answers To Tough Questions

Don't fold under pressure. Here are easy answers to tough questions you're sometimes asked.

Read this and start standing up to tough questions.

1. Why do you charge so much?

Our haircolor prices are based on the professional haircoloring expertise we offer. Your haircolor is created specifically for you with many factors, such as skin tone, considered. This takes a trained eye. This color expertise is what makes you happy with your hair service, and is what you are paying for.

2. Can I color my hair if I'm pregnant?

Extensive research indicates that the use of hair dyes will not have an adverse effect on pregnancy. Of course, as with any other lifestyle factor, every woman should talk with her doctor about what she should and shouldn't do during pregnancy.

3. What did you do? I hate this color!

If you're unhappy, of course I will work with you to get the color the way you want it...at no charge. During our initial consultation, I thought I was clear about your expectations, but since this is not the case, let's sit down and talk. I want you to love your new color!

4. Here's a picture of exactly how I want to look. Can you do it?

Let's analyze this picture, the model's face shape, skin tone, the hairstyle and the color, and then we'll compare your individual characteristics with the picture. That will tell us which aspects of the look will work for you and which aspects we can alter to suit you better.

5. Is this new medication I'm taking going to change my haircolor?

Changes in natural haircolor caused by medication have been reported, but are rare. In any event, medications would not be expected to influence the haircoloring process. Important Note: Certain people are allergic or hypersensitive to foods, drugs, cosmetics and other substances that are normally harmless. These allergies can sometimes develop suddenly. A patch test is always recommended 48 hours before every haircolor application.

6. I've got hard water at home. Will it affect my haircolor when I shampoo?

Hard water will not affect the haircolor, but you may notice that the shampoo does not lather as much or as easily as it would in soft water. Color-treated hair shampooed in hard water may look "duller," with less shine, and feel "rougher," more difficult to comb and style. This is caused by the build-up of minerals in the hair. Be sure to rinse the hair thoroughly after shampooing. You may want to use a rich conditioner, or schedule deep-conditioning treatments here at the salon. This will help to maintain the shine and manageability of your hair.